Property care
The standards a property is held to while we hold the lease.
Short-term accommodation puts a property through more changeovers than a standard tenancy. The care model exists to make that a benefit rather than a cost.
Our standards
Ten commitments we work to.
Where these appear in your lease, they become contractual rather than aspirational.
Professional cleaning after every stay
Every changeover includes a full professional clean: kitchens, bathrooms, floors, surfaces and soft furnishings, arranged and paid for by Phoenix Enterprises.
Post-stay property inspections
Cleaning is paired with a physical inspection of the property's condition, so issues are identified within days of occurring rather than at the next routine inspection.
Guest screening and house rules
Guests are verified before booking and agree to written house rules covering occupancy, noise, visitors, parties and smoking.
Noise and occupancy controls
Quiet hours apply, parties and events are prohibited, and guest numbers are capped at the level agreed for the property.
Preventative issue identification
Recurring inspections surface small problems while they are still small and inexpensive to resolve.
Responsive maintenance coordination
Faults are triaged and actioned by us where we are responsible under the agreement, and reported to the owner or agent with photographs where they are not.
Linen and presentation standards
Quality linen is laundered and rotated to a consistent standard, and presentation is reset for every arrival.
Clear communication with owners and agents
One accountable point of contact, and direct handling of guest and neighbour matters.
Compliance with agreed occupancy limits
The maximum number of guests is set in the agreement and enforced through the booking settings and house rules.
Regular condition reporting where agreed
Where reporting has been agreed in the lease, you receive periodic updates on the property's condition and any items actioned.
The changeover
What happens between one guest and the next.
- 01Guest departs and the property is secured.
- 02Professional clean across every room, including bathrooms and kitchen.
- 03Linen stripped, laundered and replaced to standard.
- 04Physical inspection of condition, fittings and appliances.
- 05Anything found is documented with photographs and triaged.
- 06Presentation reset and the property readied for the next arrival.
Why the cadence matters
A fault found this week costs less than a fault found next quarter.
A standard residential tenancy might be inspected two to four times a year. A short-stay property under our management is looked over on every changeover. That difference is the single strongest argument for this model from a property-condition standpoint.
Have a property that could suit? Let’s talk.
Tell us about the property and we’ll give you a straight answer on whether it suits our model, including if it doesn’t. Agents are welcome to request our company details for an application at any time.